Privacy Policy

Who We Are

ShadExpress designs, fabricates, and installs custom awnings and canopies across Toronto and the surrounding area for residential and commercial projects.

What We Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, and email address
• Work or project address
• Project details, measurements, and requirements
• Photos you provide for your project
• Information included in forms, messages, or emails
• Billing and payment information when required
• Technical information such as IP address, browser type, pages visited, and referring website

How We Collect It

We may collect information when you submit a quote or contact form, call us, communicate with us through social media, book a consultation, or meet with us for a site visit.

Our website may also use Google Tag Manager, cookies, and similar technologies to understand how visitors use the site and improve website performance.

Why We Use It

We use your information to:

• Prepare quotes and project estimates
• Design, fabricate, and install your awning or canopy
• Coordinate permits and project requirements
• Process payments and billing
• Provide warranty and after-installation service
• Respond to questions and requests
• Improve our products, services, and website

Project Photos

We may use photos of completed projects on our website or social media. Whenever possible, the focus will be on the finished structure and space, rather than on identifiable individuals.

If you do not want your project photos used for promotional purposes, you can let us know and we will respect your request.

Who We Share It With

We only share information when it is necessary to provide our services or meet legal requirements. This may include:

• Our design and installation team
• Fabricators and material suppliers
• Building departments and permit authorities
• Payment and website service providers
• Government or legal authorities when required by law

Cookies and Website Tracking

Our website may use cookies and tracking technologies to remember preferences, understand website traffic, measure marketing performance, and improve your browsing experience.

You can adjust your browser settings to disable or limit cookies. Some website features may not work properly when cookies are disabled.

Marketing and Updates

We may occasionally contact you with project updates, service information, or marketing communications.

You can ask us to stop sending marketing communications at any time. Transactional messages related to an active project, quote, payment, warranty, or service may still be sent when necessary.

How We Protect Your Info

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or loss. However, no website, online service, or electronic storage system can be guaranteed to be completely secure.

How Long We Keep It

We keep personal information for as long as reasonably necessary to provide our services, manage warranties, operate our business, and meet legal, accounting, or tax requirements.

When information is no longer required, we take reasonable steps to securely delete or destroy it.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, ask us to correct inaccurate information, withdraw consent for marketing communications, or request deletion where legally possible.

Links to Other Sites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "Last updated" date.